New York State Department of Health Announces Progress Following Launch of Statewide CDPAP Transition Efforts

Nearly 5,000 CDPAP Consumers Have Already Started Registration Process with PPL Since the Process Began Last Week

State and PPL Are Directly Contacting Consumers Daily to Advise on Registration Process

Department Continues to Encourage CDPAP Consumers to Register by Phone or Online Through Easy, Fast, Secure Process

ALBANY, N.Y. (January 17, 2025) – The New York State Department of Health today announced progress since the transition to strengthen New York's Consumer Directed Personal Assistance Program (CDPAP) began last week. The new statewide CDPAP fiscal intermediary, Public Partnerships LLC (PPL), has an active call center, online portal and physical locations up and running – and the transition is proceeding efficiently and effectively. Since the start of the transition, nearly 5,000 consumers have already started the registration process with PPL. Registration will continue to increase as the State, PPL and more than 30 community-based partners -- including 11 independent living centers -- continue engaging directly with consumers and caregivers statewide. Officials highlighted that the transition remains on track for its April 1 effective date.

"As we've said all along, our plan will ensure a smooth transition that protects CDPAP home care users and caregivers. Even as some business groups continue to push false claims about this process, the facts and data show that the transition is proceeding efficiently and effectively," State Health Commissioner Dr. James McDonald said. "Our team will keep working tirelessly with all partners to ensure consumers have the information and resources they need — and I encourage CDPAP home care users and caregivers to complete the transition by phone or online through this easy, fast and secure process."

The State Department of Health is working closely with PPL to engage directly with consumers and to facilitate a smooth transition. PPL is contacting consumers across all regions of New York on a daily basis to advise them on the registration process.

Additionally, nearly 15,000 consumers and workers have already reached out to PPL's call center – and PPL's staff of over 1,100 have worked diligently to address all calls swiftly, with average call wait times under 10 seconds.

"We are pleased to be engaging directly with consumers and personal assistants to support them through the transition process," Maria Perrin, President of PPL said. "Our primary focus is to offer a secure and user-friendly process that accommodates all CDPAP stakeholder needs."

Between now and March 28, PPL will continue its outreach, but consumers and personal assistants (PAs) can start their registration now through one of the following options:

  • Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.
  • Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.
  • Option 3: Work with PPL or another approved CDPAP facilitator, including ILCs, who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.

Existing CDPAP consumers and PAs must complete the transition to PPL as the fiscal intermediary by March 28. During this transition, CDPAP eligibility for home care users will not change. Additionally, this process to strengthen CDPAP will take steps to ensure caregivers continue to receive timely payments and avoid any disruptions in services for those who rely on the program. Consumers and PAs new to CDPAP services will be able to register with PPL starting March 1.

PPL has just over 30 facilitators, including 11 Independent Living Centers, supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.

The Department of Health also emphasized that all personal data is and will always be protected for anyone who engages in this secure transition process.

This week, a state Supreme Court judge in Livingston County lifted last week's temporary restraining order regarding the transfer of CDPAP user data from one of New York's current fiscal intermediaries to the State Department of Health. That same judge also denied an additional request for a statewide restraining order. Additionally, in a separate but similar case in Albany County Supreme Court, a judge yesterday denied a request to issue a temporary restraining order. This is on top of the favorable ruling from the Eastern District Court that granted the State's motion to dismiss in full and denied any request for preliminary injunction to a complaint raised last fall that attempted to halt the enactment of the Statewide Fiscal Intermediary.