Adult Care Facilities/Assisted Living

Quick Links:

  • Adult Care Facility and Assisted Living Program Complaint Form and Ombudsman Complaint Form - The Adult Care Facility Centralized Complaint Intake Program's business hours are from 8:30am to 4:45pm Monday through Friday, excluding holidays. Complaints made after hours may be left on the hotline's voicemail system and will be addressed within 1-2 business days. Please include your name, phone number (with area code), and a brief description of the issue or concern to which you called. All information provided is kept confidential. *You have the option to remain anonymous. If wishing to remain anonymous, it is important for you to leave as much detailed information (if known) regarding the circumstances about which you are calling, such as the facility name and address, names of involved residents and staff, and date and time of the incident. Centralized Complaint Intake Program for Adult Care Facilities: 1-866-893-6772
  • Resident Advocacy Services Guide - This guide connects you with essential resident advocacy services available in your county.
  • Assisted Living Residence Quality - This website provides residents and prospective residents and/or their representatives and family, an ability to review and compare each Assisted Living Residence.
  • Long Term Care Ombudsman Program | Office for the Aging - Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.
  • Forms - A compilation of commonly used forms by licensure applicants and providers.
  • Learning Management System - Access our current education catalog by selecting Office of Aging and Long Term Care (OALTC) under Browse Catalog by Category.

Information for Consumers (Prospective Residents/Residents/Families/Others):

Resident Rights:

Information for Licensure Applicants and Providers:

Section 460-d (11-12) of the Social Services Law, Section 2803-m of the Public Health Law and Section 29.15(i)(1-2) of the Mental Hygiene Law prohibits social service districts and other local government entities, hospitals and inpatient facilities operated or licensed by the Office of Mental Health, Department of Correctional Services and State Division of Parole from making referrals for admission to an adult care facility on the "Do Not Refer List" (PDF).