New York State Medicaid Telehealth
What is telehealth?
Telehealth is defined as the use of electronic information and communication technologies to deliver health care to patients at a distance. New York State Medicaid covered services provided via telehealth include assessment, diagnosis, consultation, treatment, education, care management, and/or self-management of a Medicaid member.
The New York State Medicaid program covers four types of telehealth modalities: audio only, audio/visual, remote patient monitoring, and store-and-forward.
Mission
To Protect and Promote health and well-being for all, building on a foundation of health equity.
Vision
New York is a healthy community of thriving individuals and families.
Contact
- Telehealth coverage and policy questions may be directed to the Office of Health Insurance Programs (OHIP) Division of Program Development and Management at (518) 473-2160 or emailed to Telehealth.Policy@health.ny.gov
- Fee For Service general coverage and policy questions may be directed to the Office of Health Insurance Programs (OHIP) Division of Program Development and Management email: FFSMedicaidPolicy@health.ny.gov
- Questions regarding Medicaid Managed Care (MMC) reimbursement and/or documentation requirements should be directed to the enrollee’s MMC plan .
Current Telehealth Guidance
- The New York State Medicaid Telehealth Provider Manual includes telehealth definitions, billing guidance, restrictions, and a larger list of contacts. The information in this guidance applies to services delivered via Fee-for-Service (FS) or under contracted Medicaid Managed Care (MMC) Plans. New York State Office of Mental Health (OMH), Office for People with Developmental Disabilities (OPWDD), and Office of Addiction Services and Support (OASAS) may issue separate guidance and/or regulations that may supersede these requirements.
- New York State Medicaid Telehealth Provider Manual - Published 12/20/2024
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