New York State Department of Health Launches New Campaign To Combat Misinformation About CDPAP and Home Care

Public Service Announcement Featuring State Health Commissioner Dr. James McDonald Now Airing on TV and Online

In Response to False Claims, PSA Highlights That New Yorkers Enrolled in CDPAP Will Not Lose Access to Home Care Under State's New Plan

Commissioner: "Our Plan Will Protect New Yorkers Who Rely on Home Care… New Yorkers Will Get Better Care and Better Service at a Better Price"

11 Independent Living Centers Recently Joined New Statewide CDPAP Partnership to Work With PPL on Supporting a Successful Transition

ALBANY, N.Y. (January 8, 2025) – The New York State Department of Health has released a public service announcement that dispels myths about the April 1 transition of the Consumer Directed Personal Assistance Program (CDPAP) to a single fiscal intermediary. The video features State Health Commissioner Dr. James McDonald speaking directly to New Yorkers who are enrolled in CDPAP.

"It is important that I speak directly to the public to dispel rumors and avoid misrepresentation about this transition, which is designed to strengthen the program and protect home care users and their caregivers," State Health Commissioner Dr. James McDonald said. "The bottom line is, New Yorkers currently enrolled in CDPAP will keep their home care services after the April 1 transition."

The 60-second public service announcement is airing on television and online and aims to combat misinformation about the transition. The video explains that during this transition, CDPAP eligibility for home care users will not change, and individuals who receive care through the program will not need to reapply. Additionally, this process to strengthen CDPAP will take steps to ensure caregivers continue to receive timely payments and avoid any disruptions in services for those who rely on the program.

Through a new statewide partnership, Public Partnerships LLC (PPL) and a diverse alliance of community-based home care providers will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need. The statewide partnership includes 11 Independent Living Centers, disability-led non-profit organizations who have long served as advocates and champions for New Yorkers with disabilities living independent and self-directed lives.

As of January 6, CDPAP consumers across New York can now begin registering with PPL to ensure their continued service as part of this transition process. Consumer can begin registering through one of the following options:

  • Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.
  • Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.
  • Option 3: Work with PPL or another approved CDPAP facilitator, including ILCs, who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.

Learn more about CDPAP here.

Eligibility information and frequently asked questions can be found here.