New York State Department of Health Updates New Yorkers on Statewide CDPAP Transition Progress

More Than 12,000 Consumers Have Either Started or Completed the Registration Process

Registration Will Continue to Accelerate Significantly; Department Remains on Track to Meet April 1 Goal

ALBANY, N.Y. (January 24, 2025) – The New York State Department of Health today announced the latest progress made on the Consumer Directed Personal Assistance Program (CDPAP) transition to a new statewide fiscal intermediary. Since the start of the transition on January 6, more than 12,000 consumers have either completed or started the registration process with Public Partnerships LLC (PPL).

"This transition is moving forward as planned and we remain on track to meet the April 1 deadline," State Health Commissioner Dr. James McDonald said. "Through our partnership with Public Partnerships LLC, more than 30 facilitators, including 11 Independent Living Centers, we are delivering on our promise to provide a stronger, more sustainable Consumer Directed Personal Assistance Program for New Yorkers who deserve to receive the care they need in the comfort of their homes."

In addition to the more than 12,000 consumers who have either completed or started the registration process, PPL's support center has fielded more than 30,000 inbound calls to assist consumers with questions. The Department expects registration will continue to accelerate significantly in the days and weeks to come.

Between now and March 28, PPL will continue its outreach, but consumers and personal assistants (PAs) can start their registration now through one of the following options:

  • Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.
  • Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.
  • Option 3: Work with PPL or another approved CDPAP facilitator, including ILCs, who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.

During this transition, CDPAP eligibility for home care users will not change. Additionally, this process to strengthen CDPAP will take steps to ensure caregivers continue to receive timely payments and avoid any disruptions in services for those who rely on the program. Consumers and PAs new to CDPAP services will be able to register with PPL starting March 1.

PPL has just over 30 facilitators, including 11 Independent Living Centers, supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.

The Department of Health also emphasized that all personal data is and will always be protected for anyone who engages in this secure transition process.