New York State Department of Health Provides Update on Latest CDPAP Transition Progress

More Than 22,000 Consumers Have Either Started or Completed the Registration Process

As Registration Continues to Accelerate, Department Remains on Track to Meet April 1 Goal

ALBANY, N.Y. (January 31, 2025) – The New York State Department of Health today announced the latest progress made on the Consumer Directed Personal Assistance Program (CDPAP) transition to a new statewide fiscal intermediary. Since the start of the transition on January 6, more than 22,000 consumers and 21,000 Personal Assistants have either completed or started the registration process with Public Partnerships LLC (PPL).

"Every day, more and more consumers who rely on the Consumer Directed Personal Assistance Program are engaging in this quick and secure registration process, as we remain on track to meet our April 1 goal," State Health Commissioner Dr. James McDonald said. "As we've said all along, our top priority is protecting home care users and their caregivers and these reforms will guarantee continued access for CDPAP consumers. Our team will continue to work with all partners to ensure a smooth and seamless transition."

In addition to the more than 22,000 consumers who have either completed or started the registration process, PPL's support center has fielded nearly 50,000 inbound calls to assist consumers with questions and PPL has also conducted more than 15,000 outgoing calls through its direct outreach efforts. The Department expects registration will continue to accelerate significantly in the days and weeks to come.

Between now and March 28, PPL will continue its outreach, but consumers and personal assistants (PAs) can start their registration now through one of the following options:

Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.

Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.

Option 3: Work with PPL or another approved CDPAP facilitator, including ILCs, who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.

During this transition, CDPAP eligibility for home care users will not change. Additionally, this process to strengthen CDPAP will take steps to ensure caregivers continue to receive timely payments and avoid any disruptions in services for those who rely on the program. Consumers and PAs new to CDPAP services will be able to register with PPL starting March 1.

PPL has just over 30 facilitators, including 11 Independent Living Centers, supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.