CDPAP Southern Tier Region Update: State Department of Health Announces Nearly 70 Percent of Consumers in Southern Tier Have Started or Completed CDPAP Transition
State Estimates Additional 10 Percent in Process of Transitioning from CDPAP to Personal Care Services
Department Continues to Combat Misinformation Spread by Companies Seeking to Disrupt Transition; Reminds Consumers and Workers of the Facts
Department will Continue Working with PPL and Partners to Engage CDPAP Consumers and Workers Ahead of April 1 Deadline
ALBANY, N.Y. (March 13, 2025) -The New York State Department of Health announces nearly 70 percent of current consumers in the Consumer Directed Personal Assistance Program (CDPAP) in the Southern Tier have either started or completed their transition to the state legislatively mandated statewide single Fiscal Intermediary, Public Partnerships LLC (PPL). Additionally, the State estimates that another 10 percent of consumers statewide are already in process of transitioning to Personal Care Services (PCS). Home care users have always had the option to choose the care program that is best for them and consumers who choose to switch to PCS can still register with PPL in the future if they decide to return to CDPAP.
"We are making great strides in registering CDPAP users and workers with PPL and I'm pleased to see the progress being made in the Southern Tier," State Health Commissioner Dr. James McDonald said. "Despite the misinformation being spread by certain companies attempting to disrupt this transition, the vast majority of CDPAP consumers in the Southern Tier have already used the facts provided by DOH, PPL and our partners to take action in advance of the April 1 deadline. We will continue to combat any misinformation and engage consumers and workers as we approach the upcoming April 1 deadline."
Statewide, approximately 125,000 consumers and approximately 135,000 workers have started or completed registration. The Department and PPL, in partnership with managed care plans, local districts, and PPL's network of community-based facilitators, are working closely together to reach out to consumers and workers who have not yet taken action to ensure that, should they choose to continue receiving CDPAP services, they are able to register with PPL by the April 1 deadline.
The Department is also taking steps to dispel ongoing misinformation about the CDPAP transition. Cease and Desist letters were issued to Fiscal Intermediaries (FIs) and Licensed Home Care Service Agencies (LHCSAs) who are providing false, deceptive or coercive information about CDPAP and PCS options to consumers and workers.
Among other deceptive practices, some FIs and LHCSAs are providing false information to consumers about the requirements of the Statewide Fiscal Intermediary transition, falsely telling consumers they can provide personal care services to a family member, or misleading consumers about the scope of services that can be offered under PCS. It's important that consumers are given proper information about these programs and the services they provide so they can make informed choices about their health care.
PPL currently has 41 facilitators, including 11 Independent Living Centers, supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.
PPL will continue its outreach, but consumers and personal assistants must complete their registration before April 1 through one of the following options:
Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.
Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.
Option 3: Work with PPL or another approved CDPAP facilitator, including Independent Living Centers (ILCs), who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.
The State Department of Health continues to promote registration and maintains information on the CDPAP transition webpage.
PPL continues to actively engage with consumers through promotion and outreach activities. PPL's activities have included radio ads, print ads in 24 publications across 12 languages, thousands of fliers delivered to community and senior centers and in-person community registration sessions. Complete information about the transition and registration can also be found on PPL's website, including Frequently Asked Questions.
PPL currently has nine direct language lines up and running with native speakers available across an additional 35 languages in house and access to hundreds more through their interpretation translation services and facilitator network.
When PPL receives a call on the main line from an individual requesting a non-English language, the agent will first look to identify a PPL staff member that speaks the language. If one is not available, they can choose to utilize the interpretation service or be referred to a facilitator that has the language capability.
