CDPAP Capital Region Update: State Department of Health Announces More Than 75 Percent of Consumers in Capital Region Have Started or Completed CDPAP Transition

State Also Estimates More Than 15 Percent in Process of Transitioning from CDPAP to Personal Care Services

Department will Continue Working with PPL and Partners to Engage CDPAP Consumers and Workers Ahead of April 1 Deadline

ALBANY, N.Y. (March 20, 2025) - The New York State Department of Health announces more than 75 percent of current consumers in the Consumer Directed Personal Assistance Program (CDPAP) in the Capital Region have either started or completed their transition to the state legislatively mandated statewide single Fiscal Intermediary, Public Partnerships LLC (PPL). Additionally, the State estimates more than 15 percent of consumers statewide are already in process of transitioning to Personal Care Services (PCS). Home care users have always had the option to choose the care program that is best for them and consumers who choose to switch to PCS can still register with PPL in the future if they decide to return to CDPAP.

"Despite the misinformation being spread by certain companies attempting to disrupt this transition, I'm pleased to see the vast majority of CDPAP users in the Capital Region are listening to the facts and taking the necessary steps to secure their services under the new statewide fiscal intermediary," State Health Commissioner Dr. James McDonald said. "We will continue to work with PPL and our network of facilitators to reach more home care users and get them registered so they have the peace of mind that there will no disruptions to their care or timely payments to their personal assistants."

Statewide, nearly 200,000 CDPAP users have taken action in advance of the April 1 transition deadline. This includes approximately 150,000 consumers who have either started or completed the registration process with Public Partnerships LLC (PPL) and approximately 45,000 who are in the process of transitioning from CDPAP to Personal Care Services (PCS). Home care users who choose to switch to PCS have the option to register with PPL in the future if they decide to return to CDPAP.

The transition is proceeding on track toward the April 1 deadline as the Department continues to combat misinformation spread by companies seeking to disrupt the legislatively mandated transition. The Department recently sent a letter to the Alliance to Protect Home Care, Inc. ("Alliance") urging them to take action to publicly call on Fiscal Intermediaries (FIs) in New York to refrain from spreading false, deceptive or coercive information regarding the transition and to publicly commit to working with all stakeholders, including member organizations and financial contributors, to ensure New York consumers and PAs have accurate information regarding the CDPAP transition.

Additionally, Cease and Desist letters were issued to Fiscal Intermediaries (FIs) and Licensed Home Care Service Agencies (LHCSAs) who are alleged to be providing false, deceptive or coercive information about CDPAP and PCS options to consumers and workers. At least two organizations cited in complaints has made financial contributions to the Alliance, which purports to be committed to protecting the integrity of home care services.

LHCSAs and FIs have been directed to immediately cease and desist from making the following statements or taking the following actions:

  • Providing false information to consumers about the requirements of the Statewide Fiscal Intermediary transition.
  • Charging a fee to potential personal care workers for the minimum 40-hour training and assessment to become a personal care assistant.
  • Falsely telling PAs that they can provide personal care services (PCS) to their family member currently participating in CDPAP, in violation of 18 NYCRR 505.14.
  • Falsely telling PAs that they can provide PCS without meeting PCS requirements, including training and other assessments, registrations, and background checks.
  • Falsely telling consumers that as of April 1, 2025, they no longer qualify for CDPAP services, or that their PA will no longer qualify to provide PA services.
  • Falsely telling PAs or consumers that a personal care worker in a LHCSA can provide the same services as a PA under the CDPAP in violation of scope of practice regulations.

PPL currently has 42 facilitators, including 11 Independent Living Centers, supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.

PPL continues its engagement with consumers to promote registration through direct outreach. Personal Assistants who register with PPL before March 28 are eligible for a $100 bonus.

PPL is offering Personal Assistants competitive wages and a robust benefits package that includes paid time off, holiday pay, overtime, participation in a health benefits plan and 401(k) plan, paid professional development training, paid family leave and more.

PAs whose consumers live in Bronx, New York, Kings, Queens, Richmond, Nassau, Suffolk, and Westchester counties also receive a flex card with funds to use on medical and dental expenses, medications, transportation and other health related expenses.

PPL will continue its outreach, but consumers and personal assistants must complete their registration before April 1 through one of the following options:

Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.

Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.

Option 3: Work with PPL or another approved CDPAP facilitator, including Independent Living Centers (ILCs), who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.

The State Department of Health continues to promote registrationand maintains information on the CDPAP transition webpage.

PPL continues to actively engage with consumers through promotion and outreach activities. PPL's activities have included radio ads, print ads in 24 publications across 12 languages, thousands of fliers delivered to community and senior centers and in-person community registration sessions. Complete information about the transition and registration can also be found on PPL's website, including Frequently Asked Questions.

PPL currently has nine direct language lines up and running with native speakers available across an additional 35 languages in house and access to hundreds more through their interpretation translation services and facilitator network.

When PPL receives a call on the main line from an individual requesting a non-English language, the agent will first look to identify a PPL staff member that speaks the language. If one is not available, they can choose to utilize the interpretation service or be referred to a facilitator that has the language capability.