CDPAP Update: New York State Department of Health Announces 93 Percent of CDPAP Consumers Have Started or Completed Registration With PPL
Out of Approximately 220,000 Consumers Authorized for CDPAP Following April 1, Nearly 205,000 Have Started or Completed Registration, Including Nearly 180,000 Who Have Completed
Of the Nearly 235,000 CDPAP Workers Who Have Started or Completed Registration, 195,000 Have Access to PPL's Time4Care App to Log Their Hours
ALBANY, NY. (April 4, 2025) – The New York State Department of Health today announced 93 percent of Consumer Directed Personal Assistance Program (CDPAP) consumers statewide have registered with the new fiscal intermediary, Public Partnerships LLC (PPL) following the April 1 transition.
Of the approximately 280,000 consumers authorized for CDPAP prior to April 1, approximately 60,000 have transitioned from CDPAP to Personal Care Services (PCS). Of the 220,000 consumers remaining in CDPAP, nearly 205,000 consumers – 93 percent -- have started or completed registration with PPL. Overall, this represents a total of more than 265,000 out of 280,000 total consumers taking action since the start of the transition on January 6.
At least 85 percent of consumers have started or completed their registration in each of the 10 regions of the state – and more than 95 percent have taken action in six out of the 10 regions of New York State:
| Capital Region | >95% | |
| Central New York | >95% | |
| Finger Lakes | 94% | |
| Long Island | >95% | |
| Mid-Hudson | 92% | |
| Mohawk Valley | >95% | |
| New York City | 86% | |
| North Country | >95% | |
| Southern Tier | >95% | |
| Western New York | 87% | |
| Total | 93% |
"I'm pleased to see the vast majority of CDPAP users – more than 95 percent in many parts of the state – are taking the necessary steps to secure their care," State Health Commissioner Dr. James McDonald said. "The Department of Health, PPL and the many partners supporting this transition have been working tirelessly to ensure those who rely on the program are fully informed and are taking the right steps to register. This transition has always been about protecting home care users and New York taxpayers and we are making good on our promise to deliver a better, stronger CDPAP."
To date, nearly 235,000 CDPAP personal assistants have either started or completed the registration process. PPL's Time4Care app went live on April 1 for all CDPAP personal assistants and so far, nearly 195,000 have access to enter time. The Time4Care app is available in 11 languages and designed for both consumers and personal assistants.
PPL President Maria Perrin said, "We're pleased that many people fully registered and are tracking time with PPL. As we support our new consumers and caregivers with their onboarding and ongoing service needs, we are getting a strong focus on making sure those who have not completed their registration with PPL and want to continue with CDPAP have every opportunity to do so."
Consumers and personal assistants who have not done so and would like to remain in the CDPAP program can complete their registration through one of the following options:
Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.
Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.
Option 3: Work with PPL or another approved CDPAP facilitator who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.
The reforms being made in New York directly address the runaway costs of the program and root out fraud and abuse, including a recently discovered $68 million fraud scheme and hundreds of millions more lost to administrative middlemen.
Here are the CDPAP facts:
Fact: Eligibility for CDPAP will NOT change. New Yorkers currently enrolled in CDPAP will keep their services.
Fact: CDPAP consumers keep their trusted caregiver.
Fact: The transition saves taxpayers $1 billion a year. This is a commonsense effort that protects services for CDPAP consumers while reducing wasteful administrative spending going to middlemen and Medicaid fraud.
PPL is offering Personal Assistants competitive wages and a robust benefits package that includes paid time off, holiday pay, overtime, participation in a health benefits plan and 401(k) plan, paid professional development training, paid family leave and more.
PAs whose consumers live in Bronx, New York, Kings, Queens, Richmond, Nassau, Suffolk, and Westchester counties also receive a flex card with funds to use on medical and dental expenses, medications, transportation and other health related expenses.
PPL currently has a total of 42 facilitators supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.
