Member Important Updates on NYRx, the Medicaid Pharmacy Benefit

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Subject: Important Updates on NYRx, the Medicaid Pharmacy Benefit
Dear Members, We hope you are doing well! We have news about NYRx. Your health matters to us, and we want to give you the latest information to help you manage your drugs and supplies. What is NYRx? NYRx is your New York Medicaid pharmacy benefit. NYRx covers your prescription drugs and supplies, and some over-the-counter items. To see what's covered under the NYRx program, visit https://member.emedny.org/.
Key Updates
Changes to Over-the-Counter Medications: Starting August 1, 2025, per the Commissioner's recommendation, NYRx will no longer cover the following over-the-counter items: Bismuth subsalicylate-containing products (Pepto-Bismol®) Carbamide peroxide-containing products (Debrox®) Menthol containing products (Bengay®, Icy Hot®) Talk to your healthcare provider and pharmacy about other options.
Important Reminders
Stay Up to Date: To review current and past member notifications for NYRx, visit the 'Member Notices' section of the eMedNY member website
Questions? We're Here to Help!
If you have any questions regarding your pharmacy benefits or NYRx, please call the Medicaid Helpline at (800) 541-2831. Our agents are available: Monday through Friday, 8 AM to 8 PM Saturday, 9 AM to 1 PM. TTY 1-800-662-1220. We also provide help in different languages. Thank you, NYRx, Medicaid Pharmacy Program New York State Department of Health