NCI-AD Adult Consumer Survey FAQs
- FAQs also available in Portable Document Foramt (PDF)
Q: What is the NCI-AD Adult Consumer Survey?
A: It’s a survey used by many states to help understand the experiences of older adults and people with physical disabilities who receive home and community-based services (HCBS).
Q: Are survey responses confidential?
A: Yes, your answers will not be shared. All survey data will be grouped for state and national reports; therefore no one will be able to identify the responses of a single respondent.
Q: How long does it take to complete the survey?
A: On average, the survey takes 30-45 minutes to complete.
Q: What kind of questions will I be asked?
A: You will be asked about your health, your safety, the services and supports you use, as well as where you live and the things you do in the community.
Q: Do I have to complete the survey? Will I be paid for my time?
A: No, participation in the survey is voluntary and unpaid. You may refuse to answer a question or stop the survey at any time. Your answers will not impact the Medicaid benefits you receive.
Q: Can I complete the survey at my home?
A: Yes, you may complete the survey from your home in the format that is most comfortable to you: over the phone, virtually, or in-person.
Q: I received an invitation to complete a survey. How do I schedule the survey?
A: Please call New York State Department of Health’s survey vendor, Knowledge Services, toll free at 866- 228-5859.
Q: If I have additional questions about the NCI-AD Adult Consumer Survey, whom do I contact?
A: You may call Knowledge Services, toll free at 866-228-5859, or email the New York State Department of Health at: HCBSQM@health.ny.gov.
