CSC - Information on Denied Health Home Claims

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Information on Denied Health Home Claims (revised 7/22/13)

► For additional information on all Edit Reason Codes, please see the EDIT MAPPING FOR 835 ORDERED BY EDIT NUMBER document
► For all claims questions, please call Computer Science Corporation (CSC) 1-800-343-9000
► For additional questions about Health Home claims, please call the Health Home provider line (518) 473-5569
Important Denied Claim Information:
EDIT MAPPING FOR 835 ORDERED BY EDIT NUMBER Document: eMedNYHIPAASupport

Link to the Edit Search Tool. Select the edit in question and click search. A document explaining the edit and suggested solutions will appear: here.
Edit Reason Code Edit Reason Code Description Suggested Next Steps
00001 RECIPIENT SEX INVALID, MUST INDICATE M OR F Resubmit claim with a valid value of either M or F.
00036 AMOUNT CHARGED IS MISSING OR INVALID Amount charged is a required field. The provider must decide what charge amount to submit on the claim. The charge field does not affect Health Home claim payment.
00129 RATE CODE NOT ON RATE FILE The Health Home rate code is not on your rate file for the date of service on the claim. If you think you should have a Health Home rate code on your rate file for the date of service on the claim, contact the HH Provider Line.
00142 RECIPIENT BIRTH DATE NOT EQUAL FILE Recipient's birth date on the claim must match the recipient's birth date on their official Medicaid File.
00144 RECIPIENT SEX NOT EQUAL FILE Recipient's sex on the claim must match the recipient's sex on their official Medicaid File.
00162 RECIPIENT INELIGIBLE ON SERVICE DATE Claim cannot be paid. Recipient was not Medicaid eligible on the claim's service date.
00547 RECIPIENT INELIGIBLE (COVERAGE CODE IS EQUAL TO 07) Claim cannot be paid. Recipient had Emergency Medicaid coverage only on the claim's service date.
00689 RECIPIENT NO LONGER PREPAID CAPITATION PLAN ENROLLEE Patient not enrolled in the billing provider's managed care plan on the date of service.
00692 DATE OF SERVICE MUST BE 1ST OF MONTH The date of service on a Health Home claim must be the first of the month. If Health Home services were provided on 5/12/13, the date of service on the claim must be 5/1/13.
00705 DUPLICATE CLAIM IN HISTORY This claim has already been submitted to eMedNY.
00715 PROCEDURE CONFLICTS WITH PRIOR SERVICE If edit key is 9576 or 9641, please see table below for additional information. If the edit key is neither 9576 nor 9641, another provider has already submitted a Health Home claim for this member on this date of service. For additional information, please contact the HH provider line.
00727 NEAR DUPLICATE CLAIM IN HISTORY Call CSC
01044 DATES OF SERVICE CANNOT SPAN ACROSS MONTHS Each claim can only cover services provided in one calendar month.
01314 RECIPIENT INELIGIBLE - SERVICE NOT COVERED BY FAMILY PLANNING Claim cannot be paid. Recipient had Family Planning Coverage only on the claim's service date.
02020 MISSING BILLING NPI Resubmit claim with a valid NPI.
02068 PROVIDER RATE FOUND WITHOUT MATCHING ZIP/LOCATOR CODE Resubmit the claim with the zip code that is associated with the location of service where the Health Home rate codes are loaded. If you cannot determine which zip code should be listed on your claim, contact the HH Provider Line.
02212 HEALTH HOME RATE CODE - CLIENT DOES NOT HAVE A VALID HEALTH HOME PAYMENT WEIGHT ON FILE The member was not pre-identified as Health Home eligible. Make sure that the member's Health Home has submitted the member to the Tracking System. DOH will periodically review the tracking system and load the statewide average acuity score for members in the tracking system that do not have an acuity score. The claim will pend for 60 days. The system will check to see if the member's acuity score has been loaded once a week. Once the acuity score has been loaded, the claim will pay. If the member's acuity score is not loaded within the 60 window, then the claim will deny.
Additional information regarding claims denied under edit reason code 00715 and edit keys 9576 and 9641
Edit Key Suggested Next Steps
9576 Claim was denied because the provider has exceeded three consecutive Health Home outreach (1387) claims. Providers may bill three consecutive months of outreach and then must stop billing outreach for that member for three additional months before that provider may submit another outreach claim for that member.
9641 Claim denied due to the start date and end date on the claim. Both the start date and the end date on the claim must be the same date as the date of service on the claim. You may also have to adjust the start date and end date on the member's paid claim for the previous month.