NY Medicaid Electronic Visit Verification (EVV)

Information for Beneficiaries and Families

A caregiver will use EVV during a visit to report information related to the visit. The caregiver will report the following information:

  • The date of the visit
  • The times the visit starts and ends
  • The type of service(s) received during the visit
  • The name of the caregiver who provided service(s) during the visit
  • The name of the person who received the service(s)
  • The location of the visit
Fact Sheets

The New York State Department of Health has developed EVV Fact Sheets for Medicaid beneficiaries and their families that explains what EVV is, what EVV means for them, and how EVV works.

Individuals can also navigate to NYSDOH´s Public Engagement tab and the Document Repository to learn more about EVV:

Any inquiries can be sent to EVVHelp@health.ny.gov.

The NYS Electronic Visit Verification (EVV) Program does not impact how Medicaid-funded personal care services (PCS) and home health care services (HHCS) are determined or delivered, only how EVV-applicable services are captured. Any questions regarding the Medicaid program, service determination, service or hour utilization, and/or service documentation or staffing concerns should be directed to the appropriate NYS agency. For further assistance, providers and fiscal intermediaries (FI) should contact NYSDOH or the Office of People with Developmental Disabilities (OPWDD), and beneficiaries and family members should contact their Local Department of Social Services (LDSS) or managed care plan.