Frequently Asked Questions About WIC

Welcome! Here are answers to some of the most common questions about using WIC services and benefits. If you still have questions, you can contact your local WIC office — we're happy to help!

1. Am I eligible for WIC?

WIC is here for you if you are pregnant, postpartum, breastfeeding, or caring for a child under 5 years old. Eligibility is based on your income and family size. Many working families qualify! Check if you're eligible here or call your local WIC office for a free screening.

2. What should I bring to my WIC appointment?

To help us serve you quickly, please bring:

  • Proof of identity (like a driver's license, birth certificate, or passport)
  • Proof of where you live (like a utility bill, lease, or letter with current address)
  • Proof of income (like a pay stub, Medicaid card, or SNAP notice)
  • See a full list of acceptable documents here

3. Where can I use my WIC benefits?

You can use your WIC benefits at authorized grocery stores, farmers' markets, and pharmacies across New York State. Look for the "WIC Accepted Here" sign or find a WIC store near you.

4. What foods can I buy with WIC?

WIC helps you buy healthy foods like:

  • Milk, cheese, yogurt
  • Fresh, frozen, or canned fruits and vegetables
  • Whole grains (bread, tortillas, brown rice, cereal)
  • Peanut butter, beans, tofu
  • Baby food and infant formula

You and your family will get personalized foods. See the full WIC Food Guide here.

5. How can I get a breast pump through WIC?

WIC offers breast pumps for those who qualify! If you are returning to work, school, or have special pumping needs, talk to your WIC office. They will help you find the right option. Contact your WIC office to ask about getting a breast pump.

6. How do I get help with the WIC2Go app?

The WIC2Go app helps you check your benefits, find stores, and keep track of appointments. If you're having trouble:

Need the app? Download the app on either Apple or Android devices.

7. How do I check my WIC benefits balance?

You can check your WIC benefits:

8. How do I replace a lost, stolen, or damaged WIC card?

If your WIC card is lost, stolen, or not working, contact your WIC office right away. They can freeze your old card and issue you a new one to keep your benefits safe. Find your local WIC office here.

Still have questions? We're here to support you! Chat with Wanda or visit your WIC office for help.