Information for Medicaid Members

General Questions/ Information

Do you require help? See below for important contact information and additional resources for members.

Attention CDPAP Recipients and Caregivers

Action Required: CDPAP Recipients and Caregivers are required to transition to the selected Statewide Fiscal Intermediary, Public Partnerships, LLC (PPL).

Visit health.ny.gov/CDPAP for more information.

Submitting a Complaint or Reporting Fraud

Proposed Class Action Settlement

Notice about a proposed settlement of the class action lawsuit C.K. v. McDonald, regarding intensive home and community-based mental health services to Medicaid-eligible children

New York State Medicaid Pharmacy Benefits have recently changed. Find out how these changes may effect you at: NYRx Information for Medicaid Members.

Member Benefits

NY Medicaid benefits cover regular exams, immunizations, doctor and clinic visits, relevant medical supplies and equipment, lab tests and x-rays, vision, dental, nursing home services, hospital stays, emergencies, and prescriptions.

Have questions about Medicaid member benefits? Visit the Frequently Asked Questions (FAQs) page for answers to the most common member questions including topics such as how to obtain payment records.


Educational Fact Sheets for Members

These fact sheets provide important information for members on a variety of health topics. A printable PDF link is available for each fact sheet topic in a number of languages.


IRS 1095 Form

Members who wish to request a copy of their 1095-B Form can do so in the following ways:

  • By Phone: (800) 541-2831
  • By e-mail: 1095B@health.ny.gov
  • By mail: NY State of Health, P.O. Box 11774, Albany, NY 12211

More information about the 1095-B Form can be found here.


Additional Programs

Information on additional programs can be found in the section below. Application and eligibility requirements for each program vary. Please see the individual program web pages for additional information and eligibility criteria.

•   Adverse Childhood Experiences Screening (ACEs) Benefit

Adverse childhood experiences (also known as ACEs) are stressful or traumatic events that occur in childhood. By identifying adverse childhood experiences, individuals and families can get support to help them stay healthy and succeed in life.

•   Child Health Plus

New York State has a health insurance plan for kids, called Child Health Plus. Depending on your family's income, your child may be eligible to join either Children's Medicaid or Child Health Plus. Both Children's Medicaid and Child Health Plus are available through dozens of providers throughout the state.

•   Consumer Directed Personal Assistance Program (CDPAP)

CDPAP is a New York State Medicaid program that allows Medicaid members who are eligible for home care services to choose and hire their own personal caregiver, or "personal assistant".

•   Career Pathways Training (CPT) Program

The Career Pathways Training (CPT) Program is an education and training program that was authorized under New York's 1115 Demonstration Waiver, and is designed to create a reliable workforce pipeline to address workforce shortages by funding education and training for health, behavioral health and social care workers throughout New York State.

•   Dental Benefits

New York State Medicaid offers an extensive dental plan for Medicaid members, through the New York State Fee-for-Service program or through a Medicaid Managed Care plan.

•   Doula Services Benefit

The New York State enacted 2023-24 Executive Budget includes expanded Medicaid coverage of preventative care, including coverage and higher reimbursement for doulas. Learn more about the NYS Medicaid Doula Services Benefit.

•   Elderly Pharmaceutical Insurance Coverage (EPIC) Program

The EPIC program is a New York State program for seniors administered by the Department of Health. It helps more than 325,000 income-eligible seniors aged 65 and older to supplement their out-of-pocket Medicare Part D drug plan costs.

•   Family Planning Benefit Program (FPBP)

The FPBP is a public health insurance program for New Yorkers who need family planning services, but may not be able to afford them.

•   Integrated Care Plans for Dual Eligible New Yorkers

Dual Eligible refers to those who qualify for both Medicare and Medicaid benefits. An Integrated Care Plan is one that provides you with both your Medicaid and Medicare services from the same health plan.

•   Long Term Care

•  Medicaid Cancer Treatment Program (MCTP)

The MCTP is a Medicaid program for eligible persons who are found to be in need of treatment for breast, cervical, colorectal or prostate cancer (and in some cases, pre-cancerous conditions of these cancers)

•  Medicaid Health Homes

A 'Health Home' is not a physical place; it is a group of health care and service providers working together to make sure you get the care and services you need to stay healthy. Once you are enrolled in a Health Home, you will have a care manager that works with you to develop a care plan that maps out the services you need, to put you on the road to better health.

•  Medicaid Managed Care

Managed Care is a term used to describe a health insurance plan or health care system that coordinates your health care. In general, when you enroll in a managed care plan, you select a regular doctor, called a primary care practitioner (PCP), who will be responsible for coordinating your health care.

•  Medicaid Pharmacy Program (NYRx)

The New York State Medicaid Pharmacy program (NYRx) covers medically necessary FDA approved prescription and non-prescription drugs for Medicaid fee-for-service and Medicaid Managed Care enrollees.

•  Medicare

Medicare is health insurance for people 65 or older. You may be eligible to get Medicare earlier if you have a disability, End-Stage Renal Disease (ESRD), or ALS (also called Lou Gehrig's disease).

•  Medicaid and Medicare Part D

Medicare Part D is a prescription drug benefit available to everyone with Medicare.

•  Medicaid Transportation

The Medicaid Transportation program ensures Medicaid members can get to and from their medical appointments at no cost to them. The program covers non-emergency transportation, such as pre-scheduled trips to primary care and the dentist, for Medicaid members enrolled in fee-for-service and mainstream managed care.

•  Medicare Savings Program (MSP)

The MSP is a Medicaid-administered program that can assist people with limited income in paying for their Medicare premiums. Depending on your income, the MSP may also pay for other cost-sharing expenses.

•  NYS Medicaid Telehealth Information

Telehealth is defined as the use of electronic information and communication technologies to deliver health care to patients at a distance. Medicaid covers telehealth services for members including education, assessment, diagnosis, consultation, care management and/or self-management, and treatment.

•  New York State Smokers Quitline

Smoking is an addiction. Get Support. Don't give up.

•  Social Care Networks (SCNs)

This program establishes regionally based Social Care Networks (SCNs) to increase and strengthen the delivery of social care services to Medicaid members including physical and behavioral health services, food and housing security support services, and transportation services.

Archive

Please see the New York State Medicaid Archive page to find information on past programs and guidance.

Contact Information and Additional Resources