Critical Incident, Staff Compliance Tracker, & HCBS Referral and Authorization Portal
Incident Reporting and Management System (IRAMS)
- IRAMS: Referral and Authorization Portal New Features and Updates Announcement (PDF) - November 21, 2025
- IRAMS: Access Guide (PDF) - September 2025
- IRAMS: Referral and Authorization Portal, Staff Compliance New Features and Updates Announcement (PDF) - August 25, 2025
- IRAMS: Referral and Authorization Portal, Staff Compliance, and Critical Incident, New Features and Updates Announcement (PDF) - June 13, 2025
Children's Services Staff Compliance Tracker
- IRAMS: Reminders and Deadlines Related to Staff Compliance Attestations and Participant Discharges - May 15, 2026
- Children's Waiver Staff Compliance Tracker Reminder - January 12, 2026
- IRAMS: Staff Compliance Updates Announcement - December 11, 2025
- Staff Compliance Extract Definition Document - December 9, 2025
- Staff Compliance User Guide (PDF) - August 2025
- Children's Staff Compliance Tracker Reporting Webinar (PDF) - July 14, 2025
- Children's Waiver Staff Compliance Tracker Updates for Waiver Year 2024-2025 Announcement - May 09, 2025
- Children's Staff Compliance Tracker Updates for Waiver Year 2023-2024 Announcement - May 24, 2024
- Staff Qualification Webinar Q&A - June 28, 2023
Children's HCBS Referral and Authorization Portal
- IRAMS: Referral and Authorization Portal New Features and Updates Announcement (PDF) - October 10, 2025
- Member Extract Definition Document - November 14, 2025
- Waitlist Extract Definition Document - October 9, 2025
- HCBS Referral and Authorization Portal: User Guide (PDF) - July 2025
- HCBS Referral and Authorization Portal: Referral Features FAQ - May 2025
- HCBS Referral and Authorization Portal: New Features and Updates Announcement (PDF) - January 23, 2025
- Children's Home and Community Based Service (HCBS) Authorization Reminder - January 22, 2025
- HCBS Referral and Authorization Portal: Authorization Features FAQ - May 2025
- HCBS Referral and Authorization Portal: New Features and Reminders (PDF) - August 16, 2024
- Announcing New System Features for the HCBS Referral and Authorization Portal (PDF) - August 2, 2024
- Announcing the HCBS Short Form Referral Launch and Designated County Case Page Updates (PDF) - July 25, 2024
- Announcing the Launch of the HCBS Referral and Authorization Portal - May 16, 2024
- Notification of Preparation of the HCBS Referral Portal (PDF) - December 11, 2023
Webinars
- HCBS Referral and Authorization Portal: Authorization Process (PDF) | Recording (YouTube) - October 2024
- Overview of the Children's HCBS Electronic Referral Portal (PDF) | Recording (YouTube) - May 29, 2024
- Planning for the Electronic HCBS Referral and Authorization Process Webinar (PDF) | Recording (YouTube) - March 6, 2024
Critical Incidents, Grievances, and Complaints
Guidance
Policies
- Home and Community Based Services (HCBS) Provider Reportable Incidents Policies and Procedures #CW0004 (PDF) - Effective April 1, 2021
- Complaint and Grievance Policy for Home Community Based Services (HCBS) Providers #CW0008 (PDF) - Effective April 1, 2021
- Complaint and Grievance Policy for Health Homes Serving Children #HH0013 (HHSC Only) (PDF) - Effective April 1, 2021
- Health Home Monitoring: Reportable Incidents Policies and Procedures #HH0005 (PDF) - Revised November 15, 2022
Webinars
Archive
- IRAMS: Access Guide (PDF) - August 2024
- Critical Incidents, Grievances, and Complaints Reporting User Guide (PDF) - February 2023
- HCBS Referral and Authorization Portal: User Guide (PDF) - October 2024
- Staff Compliance User Guide (PDF) - August 2024
- Children's Waiver Qualification and Training Tracker Webinar (Now called Staff Compliance Tracker) (PDF) | Recording (YouTube) - June 28, 2023
- HCBS Short Form Connection Process:
- User Guide (PDF) - July 24, 2024
- Webinar (PDF) - (YouTube) - July 24, 2024
- Frequently Asked Questions - August 8, 2024
- IRAMS: User Introduction for Health Homes and Care Management Agencies (PDF) | Recording (YouTube) - March 2021
- IRAMS: User Introduction for HCBS Providers and C-YES (PDF) | Recording (YouTube) - March 2021
