Critical Incident, Staff Compliance Tracker, & HCBS Referral and Authorization Portal

  • Incident Reporting and Management System (IRAMS) Access Guide - (PDF) - August 2024
  • Children's Staff Compliance Tracker Updates for Waiver Year 2023-2024 - (Web) - (PDF) - May 24, 2024
  • Children's Waiver Qualification and Training Tracker Webinar (Now called Staff Compliance Tracker) - (PDF) | Recording (YouTube) - June 28, 2023
  • Staff Qualification Webinar Q&A - (Web) - (PDF) - June 28, 2023
  • Staff Compliance User Guide - (PDF) - August 2024
  • HCBS Referral and Authorization Portal: Referral Features FAQ - (Web) - (PDF) - November 2024
  • HCBS Referral and Authorization Portal: User Guide - (PDF) - October 2024
    • HCBS Referral and Authorization User Guide - Guide to Edits - (PDF) October 2024
  • HCBS Referral and Authorization Portal: Authorization Features FAQ - (Web) - (PDF) - October 2024
  • HCBS Referral and Authorization Portal: New Features and Reminders - (PDF) - August 16, 2024
  • Announcing New System Features for the HCBS Referral and Authorization Portal - (PDF) - August 2, 2024
  • Announcing the HCBS Short Form Referral Launch and Designated County Case Page Updates - (PDF) - July 25, 2024
  • Announcing the Launch of the HCBS Referral and Authorization Portal - (Web) - (PDF) - May 16, 2024
  • Notification of Preparation of the HCBS Referral Portal - (PDF) - December 11, 2023
  • HCBS Referral and Authorization Portal: Authorization Process - (PDF) - (Recording) - October 2024
  • Overview of the Children's HCBS Electronic Referral Portal - (PDF) - (YouTube) - May 29, 2024
  • Planning for the Electronic HCBS Referral and Authorization Process Webinar - (PDF) | Recording (YouTube) - March 6, 2024
  • Critical Incidents, Grievances, and Complaints Reporting User Guide - (PDF) - February 2023
  • Critical Incidents, Grievances, and Complaints Reporting FAQ - (Web) - (PDF) - April 2021
  • Home and Community Based Services (HCBS) Provider Reportable Incidents Policies and Procedures #CW0004 - (PDF) - Effective April 1, 2021
  • Complaint and Grievance Policy for Home Community Based Services (HCBS) Providers #CW0008 - (PDF) - Effective April 1, 2021
  • Complaint and Grievance Policy for Health Homes Serving Children #HH0013 (HHSC Only) - (PDF) - Effective April 1, 2021
  • Health Home Monitoring: Reportable Incidents Policies and Procedures #HH0005 - (PDF) - Revised April 2021
  • Incident Reporting and Management System (IRAMS) User Introduction for Health Homes and Care Management Agencies - PDF | Recording (YouTube) - March 2021
  • Incident Reporting and Management System (IRAMS) User Introduction for HCBS Providers and C-YES - PDF | Recording (YouTube) - March 2021
  • HCBS Short Form Connection Process: