Critical Incident, Staff Compliance Tracker, & HCBS Referral and Authorization Portal
+IRAMS
- Incident Reporting and Management System (IRAMS) Access Guide - (PDF) - August 2024
+Children's Services Staff Compliance Tracker
- Children's Waiver Staff Compliance Tracker Updates for Waiver Year 2024-2025 - (Web) - (PDF) - May 09, 2025
- Children's Staff Compliance Tracker Updates for Waiver Year 2023-2024 - (Web) - (PDF) - May 24, 2024
- Children's Waiver Qualification and Training Tracker Webinar (Now called Staff Compliance Tracker) - (PDF) | Recording (YouTube) - June 28, 2023
- Staff Qualification Webinar Q&A - (Web) - (PDF) - June 28, 2023
- Staff Compliance User Guide - (PDF) - August 2024
+Children's HCBS Referral and Authorization Portal
- HCBS Referral and Authorization Portal: Referral Features FAQ - (Web) - (PDF) - May 2025
- HCBS Referral and Authorization Portal: New Features and Updates - (PDF) - January 23, 2025
- Children's Home and Community Based Service (HCBS) Authorization Reminder - (Web) - (PDF) - January 22, 2025
- HCBS Referral and Authorization Portal: User Guide - (PDF) - October 2024
- HCBS Referral and Authorization User Guide - Guide to Edits - (PDF) October 2024
- HCBS Referral and Authorization Portal: Authorization Features FAQ - (Web) - (PDF) - May 2025
- HCBS Referral and Authorization Portal: New Features and Reminders - (PDF) - August 16, 2024
- Announcing New System Features for the HCBS Referral and Authorization Portal - (PDF) - August 2, 2024
- Announcing the HCBS Short Form Referral Launch and Designated County Case Page Updates - (PDF) - July 25, 2024
- Announcing the Launch of the HCBS Referral and Authorization Portal - (Web) - (PDF) - May 16, 2024
- Notification of Preparation of the HCBS Referral Portal - (PDF) - December 11, 2023
+Webinars
- HCBS Referral and Authorization Portal: Authorization Process - (PDF) - (Recording) - October 2024
- Overview of the Children's HCBS Electronic Referral Portal - (PDF) - (YouTube) - May 29, 2024
- Planning for the Electronic HCBS Referral and Authorization Process Webinar - (PDF) | Recording (YouTube) - March 6, 2024
+Critical Incidents, Grievances, and Complaints
+Guidance
+Policies
- Home and Community Based Services (HCBS) Provider Reportable Incidents Policies and Procedures #CW0004 - (PDF) - Effective April 1, 2021
- Complaint and Grievance Policy for Home Community Based Services (HCBS) Providers #CW0008 - (PDF) - Effective April 1, 2021
- Complaint and Grievance Policy for Health Homes Serving Children #HH0013 (HHSC Only) - (PDF) - Effective April 1, 2021
- Health Home Monitoring: Reportable Incidents Policies and Procedures #HH0005 - (PDF) - Revised April 2021
+Webinars
+Archive
- HCBS Short Form Connection Process:
- User Guide - (PDF) - July 24, 2024
- Webinar - (PDF) - (Recording) - July 24, 2024
- FAQ - (Web) - (PDF) - August 8, 2024
